Return Policy

At Calve, customer satisfaction and trust are at the core of our values. While we aim to provide handbags that meet high standards of style and quality, we understand that situations may arise where a return is necessary. This Return Policy outlines the conditions, process, and timelines for returning products purchased from Calve. Our objective is to make returns fair, transparent, and easy to complete.

Eligibility for Returns

A product may be returned under the following conditions:

  • The return request is submitted within 30 days from the date of delivery.
  • The product is unused, undamaged, and includes all original packaging, accessories, and tags.
  • You received an incorrect item, a defective product, or a damaged product (must be reported within 48 hours of delivery, supported with photos).
  • The order was canceled before shipment (in such cases, cancellation must be confirmed by our support team).

Conditions When Returns Are Not Accepted

To maintain fairness and quality, returns will not be accepted under these conditions:

  • The product shows visible signs of wear, customer-caused damage, or alteration.
  • The return request is made after 30 days from the delivery date.
  • The product is labeled as final sale or non-returnable during purchase.
  • The item is returned without the original packaging, accessories, or tags.
  • The product is damaged during return shipping due to insufficient or improper packaging by the customer.

Return Label

For smooth and trackable returns, customers are responsible for generating or obtaining a valid return label.

  • Customers must use a return label when sending any item back to Calve.

  • If the return is due to a Calve error (wrong, defective, or damaged item), our support team will provide a prepaid return label at no cost.

  • For all other return reasons (such as change of mind or preference), customers are required to purchase and arrange their own return shipping label.

  • The product must be securely re-packed in its original packaging with all tags and accessories before shipping.

  • Returns shipped without a proper return label may be delayed, misrouted, or declined.

    Return Process

    1. Initiate a Return
      • Contact our support team with your order number, product details, and reason for return.
      • Our team will confirm eligibility and guide you through the process.
    2. Prepare the Item
      • Ensure the handbag is unused, in its original condition, and packed with all tags, accessories, and protective packaging.
      • Attach the return label provided in your package to the outside of the box.
    3. Ship the Item
      • Use the official Calve return label to send the item back.
      • Returns sent without this label may result in delays or complications.
    4. Inspection and Approval
      • Once received, your return will be inspected within 1 business day.
      • You will be notified via email regarding the status of your return.
    5. Next Step
      • If the return is approved, the next step (refund or exchange) will be initiated as per the respective policy.
      • If the return does not meet eligibility, our team will provide a written explanation.

    Return Shipping Costs

    • If the error is caused by Calve (wrong product, defective or damaged item): Calve will cover all return shipping costs.
    • If the return is initiated by the customer (change of mind, preference for a different color or size): the customer is responsible for return shipping costs.

    Timeline for Returns

    • Inspection of returned item: within 1 business day of receipt.
    • Approval notification: within 1 business day after inspection.
    • Processing of refund or exchange: within 5 business days after approval.
    • Bank/financial institution processing: an additional 2–5 business days may apply depending on your payment provider.

    Exchanges

    At Calve, we accept exchanges for both defective and non-defective products. If you receive an item that is damaged or defective, we will gladly exchange it at no additional cost once the issue is reported and verified. If you wish to exchange a product for another style, size, or color (non-defective reasons), exchanges are also available, provided the item is unused, returned within the 30-day window, and includes all original packaging and tags. Shipping costs for non-defective exchanges may apply, while defective product exchanges are fully covered by Calve.

    Transparency and Fairness

    At Calve, we believe in clear and open communication. For that reason:

    • All return scenarios and conditions are explained in advance.
    • Customers are always informed in writing if a return is denied or adjusted, along with the exact reason.
    • If the error is on our side, we take full responsibility for correcting it.
    • There are no hidden fees or unexpected deductions.

    Contact Us for Return Assistance

    If you have any questions regarding the return process, please reach out to our customer support team:

    Business Name: Calve
    Business Hours: Monday to Saturday (9 AM to 5 PM) (GMT-05:00) Eastern Standard Time (New York)
    Phone: +1 (216) 653-3105
    Email: support@calve.shop
    Address: 3018 Audubon Rd, Columbus, OH 43224, United States

     

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