Refund Policy

At Calve, we want every customer to feel confident about their purchase. While we take great care to provide products that meet your expectations, we understand that situations may arise where a refund is needed. Our refund process is built to be fair, transparent, and simple. This policy explains when you qualify for a refund, how refunds are processed, and the conditions that may apply.

1. When You Can Get a Refund

You are eligible for a refund in the following cases:

  • The item is returned within the 30-day return window and passes inspection.
  • You received the wrong item, a defective product, or a damaged product (reported within 48 hours of delivery with photos).
  • The order was canceled before shipment. (If you change your mind, please contact us as soon as possible.)

2. When Refunds May Not Apply

Refunds may be denied or adjusted under these conditions:

  • The item is used, damaged by the customer, or missing parts/tags.
  • The return is made after 30 days from delivery.
  • The product is marked as final sale or non-returnable at the time of purchase.
  • The item is damaged during return shipping due to poor packaging by the customer.

3. How Refunds Are Processed

  • Refunds are issued only to the original payment method (credit/debit card, Google Pay, etc.).
  • Once the returned item is received and inspected, refunds are processed within 5 business days.
  • You will receive an email notification once your refund is approved and released.

4. Shipping Fees

  • If Calve is at fault (wrong item sent, defective or damaged product): We will refund the full product price plus any shipping fees paid.
  • If the return is due to customer’s choice (change of mind, wrong color/size): We will refund the product price only. Original shipping charges are non-refundable.

5. Partial Refunds

In certain situations, a partial refund may be issued:

  • The item is returned late but still accepted.
  • Original packaging is missing or there are minor signs of wear.
  • Customer-caused damage that lowers the resale value of the item.

Whenever a partial refund applies, we will always explain the reason before processing it.

6. Damaged or Defective Items

  • Damage or defects must be reported within 48 hours of delivery, along with photos for verification.
  • Customers may choose between a replacement or a full refund.
  • If the item is damaged during return shipping due to poor packaging, the refund may be denied or reduced.

7. Refunds for Canceled Orders

  • Orders canceled before shipment are eligible for a full refund.
  • Once an order has shipped, the regular Return Policy must be followed.

8. Timeline for Refunds

  • Return inspection: within 1 business day of receiving the item.
  • Refund approval & processing: within 1–5 business days after inspection.
  • Bank/Payment provider processing time: additional 2–5 business days may apply.

Total expected refund time: up to 5 business days from the day we approve your return request, plus your bank’s processing period.

9. Transparency & Fairness

  • All refund rules are stated clearly with no hidden conditions.
  • If a refund is denied or adjusted, we provide a written explanation.
  • If the issue is our mistake, we take full responsibility and cover all related costs.

10. Contact Us for Refund Support

If you have questions about a refund or need help with the process, please contact our support team:

Business Name: Calve
Business Hours: Monday to Saturday (9 AM – 5 PM) (GMT-05:00) Eastern Standard Time (New York)
Phone: +1 (216) 653-3105
Email: support@calve.shop
Address: 3018 Audubon Rd, Columbus, OH 43224, United States

Closing Note

At Calve, your trust matters. Every refund request is handled with clarity, care, and professionalism. Our goal is to make sure that when you shop with us, you can do so with confidence and peace of mind.

Shopping Cart
Scroll to Top