Shipping Policy

At Calve, we want every customer to enjoy a smooth and reliable delivery experience. This Shipping Policy outlines how we process, ship, and deliver your orders, as well as how we handle possible issues that may arise during the process. Our goal is to ensure your handbag reaches you quickly, safely, and without confusion.

1. Where We Ship

We currently ship to all locations within the United States of America.
At this time, we do not offer international shipping. If this changes in the future, an announcement will be made on our website.

2. Shipping Methods & Timelines

Handling Time: 1–2 business days (orders fulfilled Monday to Saturday).
Transit Time: 6–9 business days (shipments made Monday to Saturday).
Total Delivery Time: 7–11 business days from order placement to delivery.
Cut-off Time: Orders placed after 5:00 PM Eastern Time are processed the next business day.

Note: Delivery times may be affected by factors outside of our control, such as severe weather, carrier delays, or seasonal peaks. In such cases, we will keep you updated promptly.

3. Shipping Costs

We make shopping effortless with free shipping on every order, no hidden fees or minimum spend.
At Calve, we believe in keeping shopping simple and transparent. From time to time, we offer free shipping promotions within the United States. These promotions will always be clearly displayed on our product pages or during checkout. When free shipping applies, there are no hidden costs or conditions—what you see is exactly what you pay. If no free shipping offer is active, standard shipping rates will apply as shown at checkout. page or at checkout.

4. Order Tracking

Once your order has shipped, you will receive an email confirmation with a tracking link.
Tracking allows you to monitor the status of your package until it reaches your delivery address.

5. Address & Contact Details

Accurate shipping information is essential for successful delivery.

Please ensure your shipping address and phone number are correct at checkout.
If you notice an error, contact us before the order is shipped. Once in transit, we cannot change the address.
If a package is returned due to an incorrect address or missed delivery, additional reshipping charges may apply.

6. Possible Shipping Issues & Our Solutions

Delays Caused by Us

If a delay occurs due to late dispatch or warehouse issues, we will notify you immediately and prioritize your shipment.
Depending on the situation, we may offer compensation such as a shipping fee refund or discount on future purchases.

Delays Caused by the Carrier

While we cannot control carrier delays, we actively monitor shipments.
If there is a delay, we will assist you with tracking updates and filing claims when necessary.

Wrong Address Provided by Customer

If an incorrect address is entered and the order has already shipped, we cannot recall the package.
If the package is returned to us, we can reship it, but additional shipping costs may apply.

Damaged Packages

If your package arrives damaged, please take clear photos immediately and contact us.
After verification, we will either issue a replacement or process a refund.

Lost or Stolen Packages

If tracking shows “delivered” but you did not receive your package, first check with neighbors or your local carrier.
If still missing, contact us. We will investigate with the carrier and assist you with replacements or claims.

7. Customer Responsibilities

To ensure smooth delivery, customers are expected to:

Provide complete and accurate shipping details at checkout.
Place orders before 5:00 PM Eastern Time for same-day processing.
Be available to receive the package or arrange for someone else to accept it.
Report any delivery issues (damages, delays, wrong items) within 48 hours of receiving the order.

8. Our Commitment to Transparency

We clearly explain shipping costs, timelines, and policies without hidden conditions.
Customers are notified immediately if there are any changes or unexpected delays.
Shipping-related problems are treated with urgency and fairness to protect customer trust.

9. Contact Us for Shipping Support

For any questions about your order status, shipping delays, or address corrections, please reach out to us:

Business Name: Calve
Business Hours: Monday to Saturday (9 AM – 5 PM) (GMT-05:00) Eastern Standard Time (New York)
Phone: +1 (216) 653-3105
Email: support@calve.shop
Address: 3018 Audubon Rd, Columbus, OH 43224, United States

Closing Note

At Calve, we understand that delivery is a key part of your shopping experience. From the moment you place an order to the moment your handbag arrives at your door, we are committed to providing reliability, transparency, and peace of mind.