Orders & General Shopping
1. Do I need an account to shop on Calve?
No, you can browse and place orders without creating an account. However, having an account helps you track orders, view past purchases, and manage returns more easily.
2. How do I know if the product I’m buying is authentic?
All handbags on Calve are directly sourced or designed by us. We provide accurate material details and photos so you know exactly what you’re buying.
3. Can I modify my order after placing it?
If your order hasn’t shipped yet, contact us immediately to update details (address, phone number, product change). Once shipped, modifications aren’t possible.
4. Can I cancel my order?
Yes, you can cancel anytime before shipping. Once the order is shipped, you’ll need to request a return after delivery.
Shipping
5. How fast do you ship orders?
Orders are processed within 1–2 business days. If placed before 5 PM (EST), processing starts the same day and trasit time is 2-5 days.
6. Which shipping carriers do you use?
We partner with reliable carriers like USPS, UPS, or FedEx. The carrier is chosen based on your location and order size.
7. Do you ship outside the United States?
Currently, we ship within the U.S. only. We are exploring international shipping and will update our website when available.
8. How do I track my order?
Once shipped, you’ll get a tracking email. You can also log into your Calve account or use the tracking number on the carrier’s website.
9. What if I entered wrong shipping details?
Contact us immediately. If the order hasn’t shipped, we’ll correct it. If already shipped, we’ll assist you in redirecting with the carrier (additional fees may apply).
10. What if my package is delayed or lost?
If delayed, we’ll inform you. If lost, we’ll investigate with the carrier and issue a replacement or refund based on your choice.
Returns
11. How long do I have to return an item?
You have 30 days from delivery to request a return. The product must be unused, undamaged, and in its original packaging.
12. Who pays return shipping?
- If it’s our mistake (wrong item, damaged on arrival), we pay.
- If it’s your choice (change of mind, wrong size/color), you cover return shipping.
13. What if I return a damaged product?
If the item arrives damaged due to shipping, contact us within 48 hours. If the damage occurs during your return shipping because of poor packaging, refund may be adjusted or denied.
14. Can I return a sale item?
No, you can’t return sale item. We always mention this upfront on the product page.
Refunds
15. How long does a refund take?
Refunds are processed within 9–15 business days after we inspect your return.
16. Do you refund shipping costs?
We refund shipping costs only if the return is due to our error (e.g., wrong or defective product).
17. Can I get a partial refund?
Yes, if the item is missing packaging, returned late, or shows minor use, we may issue a partial refund. You’ll be notified before finalizing.
18. What if I receive a refund but no email confirmation?
Check your spam folder. If not received within 24 hours, contact our support team.
Payments
19. What payment methods do you accept?
We accept major credit/debit cards (Visa, MasterCard, American Express, Discover) and PayPal.
20. Why is my payment failing repeatedly?
- Verify your card details (number, expiry, CVV, billing address).
- Contact your bank; sometimes they block unfamiliar transactions for security reasons.
- Try a different payment method.
- If still unsuccessful, contact us. We’ll check from our side.
21. What if I see multiple charges?
Banks sometimes place temporary holds that appear as duplicates. These disappear within a few days. If you’ve truly been charged twice, we’ll refund the duplicate amount immediately.
Privacy & Cookies
22. How do you use my personal data?
We use it only for processing orders, improving our services, and communicating with you (if you opt in). We do not sell your personal data.
23. Do I have control over cookies?
Yes, you can manage cookies via your browser settings or through the cookie banner on our website. Declining some cookies may affect site features (like saved cart).
24. Are cookies safe?
Yes, our cookies are used only to enhance your shopping experience (like remembering login details or preferences).
Transparency
25. Are there any hidden fees?
No. The price you see is the price you pay (plus applicable taxes and visible shipping charges). We do not add surprise fees.
26. Do you ever change prices after I order?
No. Once you confirm your purchase, the price is locked. Only future orders may reflect updated prices.
Product Information & Care
27. Are product colors accurate?
We try our best to show true colors. However, slight variations may occur due to lighting or screen differences.
28. How should I care for my handbag?
Detailed care instructions are included with each product. In general, avoid prolonged sun exposure, keep away from sharp objects, and clean with a soft dry cloth.
29. Are your bags made with real leather or synthetic materials?
Our product descriptions clearly mention material type. We value honesty about what you’re buying — no hidden details.
Issues & Support
30. What if I didn’t receive an order confirmation?
Check your spam folder. If still missing after 24 hours, contact us with your payment details so we can confirm your order.
31. What if I need urgent help?
You can email or call us during business hours (9 AM – 5 PM EST, Monday to Friday). We aim to respond within one business day.
32. Can I gift order directly to someone?
Yes, simply enter their shipping address during checkout. Ensure phone number is correct in case the carrier needs to contact them.
Contact Details
Calve
3018 Audubon Rd, Columbus, Ohio 43224, United States
Email: support@calve.com
Phone: +1 (555) 123‑4567
Hours: Monday – Friday, 9 AM – 5 PM (EST)