At Calve, we want your payment experience to be as smooth as your shopping experience. This Payment Policy explains which payment methods we accept, how we keep your details secure, and what to do if something goes wrong during checkout.
1. Accepted Payment Methods
We accept all major, secure payment options:
- Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
- PayPal
- Other payment methods (if available) are clearly displayed at checkout.
(Note: We do not accept cash-on-delivery at this time.)
2. Currency
- All prices are listed in U.S. Dollars (USD).
- If you are using a card from another country, your bank may apply conversion rates or fees these are outside our control.
3. Secure Payment Processing
- We use trusted payment gateways with encryption to keep your data safe.
- We never store your full card details on our servers.
- Transactions are processed in real-time you’ll know immediately if your payment is approved.
4. Payment Confirmation
- Once your payment is successful, you’ll receive an order confirmation email with your order details.
- If you do not receive a confirmation within a few minutes, check your spam/junk folder or contact us.
5. Failed Payments
Sometimes payments fail, here’s what you can do:
- Check your card details — make sure card number, expiry date, CVV, and billing address are correct.
- Check with your bank — sometimes payments are blocked for security reasons; call your bank to authorize the transaction.
- Try another card or payment method — if possible.
- Still not working? Contact us, and we’ll help troubleshoot.
6. Double Charges or Pending Payments
- If you see multiple charges on your statement, don’t panic sometimes banks place temporary holds that disappear in a few days.
- If you believe you’ve been charged twice, contact us immediately with proof, and we’ll investigate and issue a refund if necessary.
7. Payment Gateway Issues
- Our website only displays payment methods supported by our gateway.
- If your card is supported but still fails, it’s often due to bank restrictions or insufficient funds contacting your bank usually resolves this.
- If problems continue, reach out to us we’ll check from our end too.
8. Security & Fraud Prevention
- To protect our customers, we may flag or hold suspicious transactions for verification.
- If your payment is flagged, we may request additional confirmation (like email or phone verification) before shipping.
9. Transparency on Fees
- We do not charge hidden fees for payments.
- Any fees (like currency conversion) are set by your bank or card provider, not by Calve.
10. Need Payment Help?
If you face any payment-related issues failed payments, double charges, confirmation delays. we’re here to help:
Calve
3018 Audubon Rd, Columbus, Ohio 43224, United States
Email: support@calve.com
Phone: +1 (555) 123‑4567
Business Hours: Monday to Friday, 9 AM to 5 PM
We believe shopping should be exciting not stressful. That’s why our payment process is built to be simple, secure, and fully transparent.