At Calve, we want every customer to feel confident about their purchase. If something doesn’t work out, our refund process is designed to be fair, transparent, and stress-free. This policy explains when you qualify for a refund, how we process it, and how we handle different refund scenarios.
1. When You Can Get a Refund
You are eligible for a refund if:
- You returned the item within the 30-day return window and it passed inspection.
- You received a wrong item, defective product, or damaged product (reported within 48 hours).
- The order was canceled before shipment (contact us ASAP if you change your mind).
2. When Refunds May Not Apply
Refunds may be denied or adjusted if:
- The item is used, damaged by the customer, or missing parts/tags.
- The return was made after 30 days from delivery.
- The product is marked final sale or non-returnable at purchase.
- The item is damaged during customer’s return shipping (poor packaging).
3. How Refunds Are Processed
- Refunds are issued to the original payment method (credit/debit card, PayPal, etc.).
- After we inspect your return, refunds are processed within 9–15 business days.
- We’ll email you once the refund is approved and released.
(Note: Your bank or card issuer may take additional days to reflect the refund in your account.)
4. Shipping Fees
- If it’s our fault (wrong item, defective/damaged product):
- We refund the product price plus any shipping fees you paid.
- If it’s customer’s choice (change of mind, wrong color/size):
- We refund the product price only; original shipping costs are non-refundable.
5. Partial Refunds
In some cases, we may issue a partial refund:
- Item returned late but still accepted.
- Missing original packaging or minor signs of wear.
- Customer-caused damage that lowers resale value.
We’ll always inform you before issuing a partial refund.
6. Damaged or Defective Items
- Report damage or defects within 48 hours of delivery with photos.
- We prioritize these cases you may choose replacement or full refund.
- If the item was damaged during return shipping due to poor packaging, refund may be denied or reduced.
7. Refunds for Canceled Orders
- Orders canceled before shipping are eligible for a full refund.
- Once an order has shipped, you’ll need to follow the Return Policy instead.
8. Timeline for Refunds
- Return inspection: 2–3 business days after we receive the item.
- Refund approval and processing: 5–7 business days after inspection.
- Bank processing time: May take additional 2–5 days (varies by bank/card).
Total expected time: 9–15 business days from the day we receive your return.
9. Transparency & No Hidden Rules
- We clearly explain every refund scenario upfront.
- No secret deductions if a refund is partial or denied, we’ll explain why.
- We aim for fairness: if it’s our mistake, we take full responsibility.
10. Contact Us for Refund Support
Have questions about a refund or timeline? We’re here to help:
Calve
3018 Audubon Rd, Columbus, Ohio 43224, United States
Email: support@calve.com
Phone: +1 (555) 123‑4567
Business Hours: Monday to Friday, 9 AM to 5 PM
Your trust matters that’s why every refund at Calve is handled with clarity and care.