At Calve, we want every handbag you receive to be perfect. But if there’s ever an issue whether caused by us or during shipping returning it should be straightforward and stress-free. This policy explains how returns work, conditions for acceptance, and how we handle tricky scenarios like damaged items or wrong returns.
1. Return Eligibility
- You may request a return within 30 days of delivery.
- Returned items must be:
- Unused and in original condition.
- With original packaging, tags, and any included accessories.
- Items clearly marked as final sale or non-returnable on the product page cannot be returned.
2. How to Request a Return
- Email us at support@calve.com or call us with your order details.
- Mention the reason for return and attach photos if the item is defective/damaged.
- Wait for our confirmation and return instructions please do not ship items back without approval.
3. Who Pays for Return Shipping?
- If the fault is ours (wrong item, defective, damaged upon arrival):
- We cover all return shipping costs and send you a prepaid label.
- If the return is due to customer’s choice (change of mind, wrong color/size ordered):
- The customer is responsible for return shipping.
4. Damaged Products — Two Important Scenarios
If You Receive a Damaged Product
- Notify us within 48 hours of delivery with photos.
- We’ll arrange for a free return and send you a replacement or process a refund (see Refund Policy).
If You Return a Product That Arrives to Us Damaged
- If the product was not damaged when shipped to you but arrives back to us damaged (e.g., due to mishandling during your return shipping), we may reduce or deny the refund.
- Always pack items carefully in their original packaging to avoid damage during return transit.
5. Wrong Item or Missing Parts
- If you receive the wrong product or something is missing from your order, contact us immediately.
- We’ll arrange free return shipping and prioritize sending the correct item or replacement parts.
6. Incorrect Address or Missed Delivery
- If your order is returned due to incorrect address or failed delivery attempts, we can reship it after confirmation (additional shipping charges may apply).
7. Return Inspection & Approval
- Once we receive your return, we inspect it within 2–3 business days:
- If approved, we move forward with refund or exchange (see Refund Policy).
- If denied (e.g., product used, missing tags, customer-caused damage), we’ll contact you to explain.
8. Tracking Returned Items
- Use a trackable shipping method when sending items back to us.
- We are not responsible for returns lost in transit if no tracking is provided.
9. Our Transparency Promise
- We clearly explain every scenario upfront no hidden conditions.
- Our priority is fairness: we take responsibility for our mistakes and expect customers to return items in good faith.
- We’re always here to guide you through the process during business hours (Monday to Friday, 9 AM – 5 PM).
Need help with a return?
Calve
3018 Audubon Rd, Columbus, Ohio 43224, United States
Email: support@calve.com
Phone: +1 (555) 123‑4567