Shipping Policy

At Calve, we want your handbag to reach you quickly, safely, and without confusion. This Shipping Policy explains how we handle deliveries, what you can expect from us, and how we solve issues if something goes wrong whether it’s on our side or due to incorrect details provided by the customer.

1. Where We Ship

We currently ship across the United States of America.
Unfortunately, we do not offer international shipping at this time. If this changes, we’ll announce it on our website.

2. Shipping Methods & Timelines

Orders placed before 5 PM (Eastern Time) are processed the same business day.
Orders placed after 5 PM are processed the next business day.
Standard delivery usually takes 3–7 business days, depending on your location.
Expedited options may be available at checkout (where applicable).
We’ll email you a tracking number once your order is shipped so you can follow its journey.

(Note: Delivery times may vary due to weather, carrier delays, or peak seasons. We’ll keep you updated if this happens.)

3. Shipping Costs

Shipping costs (if any) are displayed clearly at checkout.
No hidden fees. What you see is what you pay.
Occasionally, we may run free shipping promotions, which will be clearly mentioned on the product or checkout page.

4. Order Tracking

Once shipped, you’ll receive an email with your tracking link.
You can check the status anytime until your order arrives at your doorstep.

5. Address & Contact Details

Accuracy is key!

Please make sure your shipping address and phone number are correct at checkout.
If you notice a mistake, contact us immediately before the order ships once it’s in transit, we cannot change the address.
If a package is returned due to an incorrect address or missed delivery, reshipping costs may apply.

6. Possible Shipping Issues & How We Handle Them

Delays Caused by Us

If we’re at fault (late dispatch, warehouse issue), we’ll notify you right away and prioritize your shipment.
We may offer compensation (like shipping refunds or discounts) depending on the situation.

Delays Caused by the Carrier

We monitor shipments closely. If there’s a carrier delay, we’ll help you file claims or track updates.
While we can’t control carrier timelines, we’ll stay in contact until it’s resolved.

Wrong Address Provided by Customer

If you entered the wrong address and the order has shipped, we cannot recall the package.
If it returns to us, we can reship it (additional shipping charges may apply).

Damaged Packages

If your package arrives damaged, take photos immediately and contact us.
We’ll either send a replacement or issue a refund after verification.

Lost or Stolen Packages

If tracking shows “delivered” but you didn’t receive it, check with neighbors or your local carrier first.
If still missing, contact us we’ll investigate with the carrier and assist with replacements or claims.

7. Customer Responsibilities

Provide accurate shipping information.
Place orders before 5 PM if you want them processed the same day.
Be available to receive the delivery (or arrange for someone to accept it).
Report any issues (damages, delays, wrong items) within 48 hours of receiving your order.

8. Our Commitment to Transparency

No hidden costs, no confusing fine print.
We clearly state timelines and notify you if anything changes.
We treat shipping problems seriously and resolve them fairly.

9. Contact Us for Shipping Support

Have a question about your order status, address change, or delay? Reach out we’re here to help:

Calve
3018 Audubon Rd, Columbus, Ohio 43224, United States
Email: support@calve.com
Phone: +1 (555) 123‑4567
Business Hours: Monday to Friday, 9 AM to 5 PM

We want your experience with Calve to be stress-free from the moment you place your order to the moment your handbag arrives at your door.